Engineering Manager - Enterprise Solutions & Delivery

We are looking for a commercially aware and technically strong Engineering Manager to lead our Enterprise Solutions team, serving our Class A and Premium merchants. In this hands-on leadership role, you will manage the engineers who design, build, and deliver custom enterprise-grade services from bespoke themes to complex integrations, while acting as the bridge between technical delivery and high-level client management.

You will own the delivery of premium technical services and the technical execution of enterprise merchant onboarding, helping our largest partners achieve rapid time-to-value through a seamless "White Glove" technical experience.

Key Responsibilities

1.Team Leadership & Delivery Management

• People Management: Hire, coach, and grow a core team of solutions engineers and technical leads, setting clear goals, providing regular feedback, and building a high-performing delivery culture.
• Resource Coordination: Coordinate "on-demand" technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
• Delivery Standards: Establish and enforce rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
• Service Catalog Input: Contribute to the definition and evolution of the premium technical services catalog (custom development, advanced consultancy, dedicated support), bringing delivery-side insight to leadership decisions.

2.Enterprise Services & Custom Solutions Delivery

• Technical Execution of Contracts: Own the technical execution of premium contracts overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
• SLA & Performance Tracking: Enforce Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client sa…